Housing management services

Pathways offers a range of housing management services to landlords who want a cost-effective way to manage their homes. We take care of day-to-day housing management tasks so you are free to focus on longer-term challenges.

You can choose from a range of flexible housing management services, depending on what your organisation needs. Simply click on the titles below to find out more, or contact us to discuss how our housing management services could help your organisation.

To find out more about Pathways’ housing management services, contact Alison Jones, our Housing Manager, on: 020 8579 7647. Alternatively, she can be contacted by email on: Alison.Jones@yourpathways.org.uk

• Tenancy management

  Resolve tenancy issues quickly and smoothly, including anti-social behaviour and neighbour disputes. We offer a full range of estate and tenancy management services.

• Repairs

  Keep your homes in good condition with our efficient repairs service. Our in-house handyperson service is supported by a wide range of trusted specialist contractors.

• Lettings

  Reallocate your homes promptly with our expert lettings service. Minimise voids to increase your rental income. We’ll take care of all aspects of letting, offering a smooth, efficient service your tenants will appreciate.

• Rents

  Keep arrears under control with our rent collection service, designed to make sure rents and service charges are collected on time, every time. Our professional, effective services could be the solution you need.

• Welfare advice

  Support your tenants with expert welfare benefits and health advice from our expert team – friendly, confidential and offered at convenient times. Why not ask us about the range of support we offer?

• Customer services

  Give your tenants quick, accurate information by nominating us as their first point of contact. We can deal with all enquiries quickly and efficiently – providing a prompt service tenants will value.

• Training

  We can train your staff in key housing management processes including voids, maintenance, lettings and using IT software such as SDM Maintenance. Our trainers will give your staff the skills they need to work more effectively.