Pathways http://www.yourpathways.org.uk Helping communities move forward Mon, 20 May 2013 10:19:01 +0000 en-US hourly 1 New fence around perimeter of Northfields allotment site http://www.yourpathways.org.uk/new-fence-around-perimeter-of-northfields-allotment-site.html?utm_source=rss&utm_medium=rss&utm_campaign=new-fence-around-perimeter-of-northfields-allotment-site http://www.yourpathways.org.uk/new-fence-around-perimeter-of-northfields-allotment-site.html#comments Fri, 03 May 2013 10:08:20 +0000 chris_brosnan http://www.yourpathways.org.uk/?p=3854

New fence around perimeter of Northfields allotment site

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We have now installed a new security fence around the perimeter of Northfields allotment site. The new fence, costing approximately £50,000 and covering the entire perimeter of the Northfields allotments site, will increase its security and deter intruders from entering the site. Also, Pathways has recently welcomed a new allotments worker, Merle Frew, to the Pathways team. To find out more about our allotments, click here

Pathways - Helping communities move forward

]]> New fence around perimeter of Northfields allotment site

DSC00241_opt_800_600

We have now installed a new security fence around the perimeter of Northfields allotment site. The new fence, costing approximately £50,000 and covering the entire perimeter of the Northfields allotments site, will increase its security and deter intruders from entering the site. Also, Pathways has recently welcomed a new allotments worker, Merle Frew, to the Pathways team. To find out more about our allotments, click here

Pathways - Helping communities move forward

]]> http://www.yourpathways.org.uk/new-fence-around-perimeter-of-northfields-allotment-site.html/feed/ 0 Successful grant applicants announced http://www.yourpathways.org.uk/successful-grant-applicants-announced.html?utm_source=rss&utm_medium=rss&utm_campaign=successful-grant-applicants-announced http://www.yourpathways.org.uk/successful-grant-applicants-announced.html#comments Fri, 05 Apr 2013 15:58:26 +0000 chris_brosnan http://www.yourpathways.org.uk/?p=3773

Successful grant applicants announced

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We are delighted to be able to announce that our grants committee have now decided which groups who made an application to us for grant funding have now been successful. This year, we at Pathways experienced a much higher than average number of applications. With this greater number of applications came a series of highly promising and well thought out proposals. The unanimously high standard that was seen across all applications had proved to make choosing the strongest applicants a difficult task for the grants committee. Ultimately, the grants committee decided that the applications from the following applicants were the strongest and requested funding towards work that was most in support of our own social aims and objectives in helping communities to move forward and be strengthened.

Successful applicants:

  • Ealing Mediation Service
  • The Welshore Centre
  • HomeStart Ealing
  • Ealing Bridge Project
  • Volunteer Link Scheme
  • Oak Tree Flower Club
  • Brentford Festival
  • West Play

    • Pathways would like to congratulate all the successful applicants for Pathways grant funding.

    All applicants will receive a letter explaining whether or not they were successful in applying for a grant. Unsuccessful applicants will shortly receive a letter indication that they have not been successful and the reason(s) why their application was not a success. Applicants with conditional offers for a grant will also receive a letter, that will explain the conditions they need to meet to receive a grant, or explain what further information Pathways have requested to be able to make a decision.

    Thank you to all who applied. We regret that we are not able to provide funding to all applicants, and wish all unsuccessful applicants the best of luck for future applications they may make for grant funding with ourselves or any other funders.

    Pathways - Helping communities move forward

    ]]>     Successful grant applicants announced

    105_opt_800_533

    We are delighted to be able to announce that our grants committee have now decided which groups who made an application to us for grant funding have now been successful. This year, we at Pathways experienced a much higher than average number of applications. With this greater number of applications came a series of highly promising and well thought out proposals. The unanimously high standard that was seen across all applications had proved to make choosing the strongest applicants a difficult task for the grants committee. Ultimately, the grants committee decided that the applications from the following applicants were the strongest and requested funding towards work that was most in support of our own social aims and objectives in helping communities to move forward and be strengthened.

    Successful applicants:

  • Ealing Mediation Service
  • The Welshore Centre
  • HomeStart Ealing
  • Ealing Bridge Project
  • Volunteer Link Scheme
  • Oak Tree Flower Club
  • Brentford Festival
  • West Play

    • Pathways would like to congratulate all the successful applicants for Pathways grant funding.

    All applicants will receive a letter explaining whether or not they were successful in applying for a grant. Unsuccessful applicants will shortly receive a letter indication that they have not been successful and the reason(s) why their application was not a success. Applicants with conditional offers for a grant will also receive a letter, that will explain the conditions they need to meet to receive a grant, or explain what further information Pathways have requested to be able to make a decision.

    Thank you to all who applied. We regret that we are not able to provide funding to all applicants, and wish all unsuccessful applicants the best of luck for future applications they may make for grant funding with ourselves or any other funders.

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/successful-grant-applicants-announced.html/feed/ 0     Complaints Policy http://www.yourpathways.org.uk/portfolio/complaints-policy/?utm_source=rss&utm_medium=rss&utm_campaign=complaints-policy http://www.yourpathways.org.uk/portfolio/complaints-policy/#comments Tue, 02 Apr 2013 09:29:34 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3742

    Complaints Policy

    Survey_shot

    Introduction

    We aim to provide a consistently high level of service to all our residents and stakeholders. We actively seek feedback on the services we deliver as this often helps us shape future service delivery. Our complaints policy sets out the process that we use for dealing with complaints and concerns. The policy underpins our organisation’s values and our commitment to deliver a professional and honest service with a focus on the solution rather than the problem.

    What is a complaint?

    At Pathways we see a complaint as a statement that a situation is unsatisfactory or unacceptable. This could be a failure to do what we said we would do, or perhaps you are unhappy with the way you were treated. A complaint maybe about the way we manage your home or scheme, or about our maintenance and repairs services, or the behaviour or our contractors or staff.

    Anti-social behaviour and nuisance

    If your complaint is regarding anti-social behaviour we will not use our complaints process to deal with it. We have a separate policy and procedure for dealing with such cases. We take reports of anti-social behaviour very seriously. To find out about our policy and procedures for reporting anti-social behaviour please contact the Housing Team on 0300 123 2203.

    Making a complaint

    You can make a complaint in a variety of ways which include:
  • Calling us on 0300 123 2203 or 020 8579 7411
  • Write to us at: Pathways: Comments, Complaints and Compliments, 65 Tawny Close, Ealing W13 9LX
  • Email us at : info@yourpathways.org.uk
  • Send your complaint using our online complaints form

    • Handling a complaint

    We are committed to processing all complaints with a professional and honest approach and the stages of our process assist resolving your complaints in a fair and equitable way. You should expect to receive an acknowledgement letter from us within five working days of us receiving your complaint. It will tell you who is dealing with your complaint and when you should expect to receive a response. Pathways will ask you at each stage to confirm that you are satisfied with the outcome or whether you wish to escalate the complaint to the next stage. Your complaint will be closed after ten working days. Once received, our Corporate Services Team will deal with your complaint in line with our policy and procedures below:

    Stage 1

    The team responsible for the service which is being complained about will investigate your complaint and you should expect to receive a response within 10 working days.

    Stage 2

    A member of the Senior Management Team will review your complaint and you should expect to receive a response within 10 working days.

    Stage 3

    At this stage a Pathways Trustee will review your complaint and as part of the process will call to arrange to meet with you to hear your greivance. You should expect to receive a response The Trustees will respond to the complaint within 5 working days of the meeting.

    Closing a complaint

    Pathways reserve the right to close a complaint at any stage during the process should we choose to deal with the complaint differently. A complaint may be closed if the resolution requested is unreasonable or not possible.

    What if I am still not satisfied?

    If you feel that we still have not resolved your complaint to your satisfaction you may decide to refer it to the Housing Ombudsman Service who will independently review your case.
    Housing Ombudsman Service 81 Aldwych London WC2B 4HN Telephone: 0300 111 3000 Fax: 020 7831 1942 Email: info@housing-ombudsman.org.uk

    Confidentiality

    Pathways will treat all complaints and appeals in the strictest confidence. Where possible we aim to keep your identity protected however in some cases this will not be possible. We will always seek your permission prior to disclosure and explain why it is important to disclose your identity.

    Pathways - Helping communities move forward

    ]]>     Complaints Policy

    Survey_shot

    Introduction

    We aim to provide a consistently high level of service to all our residents and stakeholders. We actively seek feedback on the services we deliver as this often helps us shape future service delivery. Our complaints policy sets out the process that we use for dealing with complaints and concerns. The policy underpins our organisation’s values and our commitment to deliver a professional and honest service with a focus on the solution rather than the problem.

    What is a complaint?

    At Pathways we see a complaint as a statement that a situation is unsatisfactory or unacceptable. This could be a failure to do what we said we would do, or perhaps you are unhappy with the way you were treated. A complaint maybe about the way we manage your home or scheme, or about our maintenance and repairs services, or the behaviour or our contractors or staff.

    Anti-social behaviour and nuisance

    If your complaint is regarding anti-social behaviour we will not use our complaints process to deal with it. We have a separate policy and procedure for dealing with such cases. We take reports of anti-social behaviour very seriously. To find out about our policy and procedures for reporting anti-social behaviour please contact the Housing Team on 0300 123 2203.

    Making a complaint

    You can make a complaint in a variety of ways which include:
  • Calling us on 0300 123 2203 or 020 8579 7411
  • Write to us at: Pathways: Comments, Complaints and Compliments, 65 Tawny Close, Ealing W13 9LX
  • Email us at : info@yourpathways.org.uk
  • Send your complaint using our online complaints form

    • Handling a complaint

    We are committed to processing all complaints with a professional and honest approach and the stages of our process assist resolving your complaints in a fair and equitable way. You should expect to receive an acknowledgement letter from us within five working days of us receiving your complaint. It will tell you who is dealing with your complaint and when you should expect to receive a response. Pathways will ask you at each stage to confirm that you are satisfied with the outcome or whether you wish to escalate the complaint to the next stage. Your complaint will be closed after ten working days. Once received, our Corporate Services Team will deal with your complaint in line with our policy and procedures below:

    Stage 1

    The team responsible for the service which is being complained about will investigate your complaint and you should expect to receive a response within 10 working days.

    Stage 2

    A member of the Senior Management Team will review your complaint and you should expect to receive a response within 10 working days.

    Stage 3

    At this stage a Pathways Trustee will review your complaint and as part of the process will call to arrange to meet with you to hear your greivance. You should expect to receive a response The Trustees will respond to the complaint within 5 working days of the meeting.

    Closing a complaint

    Pathways reserve the right to close a complaint at any stage during the process should we choose to deal with the complaint differently. A complaint may be closed if the resolution requested is unreasonable or not possible.

    What if I am still not satisfied?

    If you feel that we still have not resolved your complaint to your satisfaction you may decide to refer it to the Housing Ombudsman Service who will independently review your case.
    Housing Ombudsman Service 81 Aldwych London WC2B 4HN Telephone: 0300 111 3000 Fax: 020 7831 1942 Email: info@housing-ombudsman.org.uk

    Confidentiality

    Pathways will treat all complaints and appeals in the strictest confidence. Where possible we aim to keep your identity protected however in some cases this will not be possible. We will always seek your permission prior to disclosure and explain why it is important to disclose your identity.

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/complaints-policy/feed/ 0     Greenwich Office (Jubilee Trust), Greenwich http://www.yourpathways.org.uk/portfolio/greenwich-office-jubilee-trust-greenwich/?utm_source=rss&utm_medium=rss&utm_campaign=greenwich-office-jubilee-trust-greenwich http://www.yourpathways.org.uk/portfolio/greenwich-office-jubilee-trust-greenwich/#comments Wed, 27 Mar 2013 16:59:13 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3716

    Greenwich Office (Jubilee Trust), Greenwich

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    Pathways Greenwich Office
    23 The Jubilee
    Egerton Drive
    London
    SE10 8JW

    The Greenwich office, is based at Flat 23 of the Jubilee Trust.

    From this office, the following functions are carried out:

  • Website design and maintenance
  • Designing newsletters, bulletins and publicity materials
  • HR functions
  • Corporate services

    • Greenwich Office:0208 694 6654

    Pathways - Helping communities move forward

    ]]>     Greenwich Office (Jubilee Trust), Greenwich

    DSC00135_opt_800_600

    Pathways Greenwich Office
    23 The Jubilee
    Egerton Drive
    London
    SE10 8JW

    The Greenwich office, is based at Flat 23 of the Jubilee Trust.

    From this office, the following functions are carried out:

  • Website design and maintenance
  • Designing newsletters, bulletins and publicity materials
  • HR functions
  • Corporate services

    • Greenwich Office:0208 694 6654

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/greenwich-office-jubilee-trust-greenwich/feed/ 0     Resident Survey Results http://www.yourpathways.org.uk/resident-survey-results.html?utm_source=rss&utm_medium=rss&utm_campaign=resident-survey-results http://www.yourpathways.org.uk/resident-survey-results.html#comments Wed, 27 Mar 2013 16:16:53 +0000 chris_brosnan http://www.yourpathways.org.uk/?p=3718

    Resident Survey Results

    Survey_shot

    In December 2012, Pathways asked all residents of its sheltered housing schemes to complete a survey expressing their opinions on various aspects of being a resident of Pathways. The survey was very comprehensive and took varied factors into account, such as; quality of home, standard of repairs, satisfaction with performance of staff, access to local services, resident events and involvement, and opinions on the residents' newsletter and other communications material. The results varied greatly between different schemes. We found that residents living in our Ealing based schemes tended to be the most satisfied. This was particularly the case with our residents living at Tawny Close. Further information on the results of the residents' survey is included in the latest edition of our residents' newsletter.

    Pathways - Helping communities move forward

    ]]>     Resident Survey Results

    Survey_shot

    In December 2012, Pathways asked all residents of its sheltered housing schemes to complete a survey expressing their opinions on various aspects of being a resident of Pathways. The survey was very comprehensive and took varied factors into account, such as; quality of home, standard of repairs, satisfaction with performance of staff, access to local services, resident events and involvement, and opinions on the residents' newsletter and other communications material. The results varied greatly between different schemes. We found that residents living in our Ealing based schemes tended to be the most satisfied. This was particularly the case with our residents living at Tawny Close. Further information on the results of the residents' survey is included in the latest edition of our residents' newsletter.

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/resident-survey-results.html/feed/ 0     Trust Office (Tawny Close), West Ealing http://www.yourpathways.org.uk/portfolio/trust-office-tawny-close-west-ealing/?utm_source=rss&utm_medium=rss&utm_campaign=trust-office-tawny-close-west-ealing http://www.yourpathways.org.uk/portfolio/trust-office-tawny-close-west-ealing/#comments Wed, 27 Mar 2013 12:58:21 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3705

    Trust Office (Tawny Close), West Ealing

    TAWNY_OPT_800_600

    Pathways Trust Office
    65 Tawny Close
    London
    W13 9LX

    The Trust Office is the main base of Pathways' work.

    It is based at Tawny Close, alongside the thirty-two one bedroom flats that we have at the same site.

    From this office, the following functions are carried out:

  • Housing, maintenance and repairs management
  • Finance departmental work
  • Grants management

    • Main Switchboard:0208 579 7411

    Housing Office:0300 123 2203

    Pathways - Helping communities move forward

    ]]>     Trust Office (Tawny Close), West Ealing

    TAWNY_OPT_800_600

    Pathways Trust Office
    65 Tawny Close
    London
    W13 9LX

    The Trust Office is the main base of Pathways' work.

    It is based at Tawny Close, alongside the thirty-two one bedroom flats that we have at the same site.

    From this office, the following functions are carried out:

  • Housing, maintenance and repairs management
  • Finance departmental work
  • Grants management

    • Main Switchboard:0208 579 7411

    Housing Office:0300 123 2203

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/trust-office-tawny-close-west-ealing/feed/ 0     Stakeholders’ Newsletters http://www.yourpathways.org.uk/portfolio/stakeholders-newsletters/?utm_source=rss&utm_medium=rss&utm_campaign=stakeholders-newsletters http://www.yourpathways.org.uk/portfolio/stakeholders-newsletters/#comments Fri, 22 Mar 2013 14:26:33 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3696

    Stakeholders’ Newsletters

    Ext Dean Court 5

    Here you can find electronic copies of our latest newsletter for stakeholders, and previous back issues.

    Current Issue (November 2012)

    Back Issues:

    March 2012

    Pathways - Helping communities move forward

    ]]>     Stakeholders’ Newsletters

    Ext Dean Court 5

    Here you can find electronic copies of our latest newsletter for stakeholders, and previous back issues.

    Current Issue (November 2012)

    Back Issues:

    March 2012

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/stakeholders-newsletters/feed/ 0     Residents’ Frequently Asked Questions http://www.yourpathways.org.uk/portfolio/frequently-asked-questions/?utm_source=rss&utm_medium=rss&utm_campaign=frequently-asked-questions http://www.yourpathways.org.uk/portfolio/frequently-asked-questions/#comments Thu, 21 Mar 2013 12:33:49 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3679

    Residents’ Frequently Asked Questions

    Pathways - Helping communities move forward

    ]]>     Residents’ Frequently Asked Questions

    • Eligibility

      A) Do you only let to people aged sixty years or over?
      Generally yes, although some of our schemes do not have a lower age restriction. For further information please contact a member of the Housing Team on 0300 123 2203.

      B) Does Pathways provide personal care?
      No, Pathways does not provide a personal care service to residents. Residents requiring care can purchase the services they require through their local authority or privately. If you require further assistance in how to access care please contact your housing officer on 0300 123 2203.

    • Making a payment

      A) How do I make a payment?

      You may make a payment of your weekly maintenance charge (WMC), or other charges, in one of the following ways:

      > Cheque

      > Standing order (preferred)

      For further information on how to make a payment call the Trust Office on 020 8579 7411.

      B) What do my charges cover?

      The total you pay us each month is made up of Net WMC and Service Charges:

      > Net WMC: basic level of charge for the property you live in. This is similar to paying rent.

      > Service charges: These are charges for services provided at your scheme and may include:
      > Gardening – grounds maintenance to communal gardens
      > Cleaning – cleaning of communal areas
      > Window Cleaning – external cleaning of all the schemes windows
      > Heating & Lighting – heating and lighting of communal areas including hallways and stairwells
      > Fire Maintenance – maintenance and servicing of fire fighting equipment e.g extinguishers and smoke detectors
      > Door Entry Systems – maintenance of door entry system
      > Laundry charges – maintenance of laundry equipment.

      To find out more about your charges and what they cover please contact the Housing Officer responsible for your scheme on 0300 123 2203.

    • Repairs and maintenance

      A) How do I report a fault in my home?

      You can report a repair by completing our online repairs form or calling the Housing Team on 0300 123 2203 (Monday-Friday, 9am-5pm).

      In the event that you have need of an emergency repair, DO NOT use the online form. In this instance please call the housing office directly.

      B) It’s the weekend/Bank Holiday and I need to report a repair. Who do I call?
      If your repair cannot wait until the office reopens then please pull your orange emergency cord or use your SavePhone and report your repair to Ealing Control or Anchorcall.

      C) What will Pathways repair?

      Pathways have a responsibility to repair and maintain your property. Repairs may include:

      > Structural repairs
      > repairs to sinks, baths, toilets including pipes and drains
      > repairs to heating and water systems
      > repairs to gas appliances, flues, pipes, and ventilation
      > repairs to electrical wiring
      > repairs to external doors and window

      We will not repair equipment that was not supplied by Pathways.
      To find out more about our repairs policy and what work we are responsible for please contact the Housing Team on 0300 123 2203.

    • Conditions of residency

      A) Am I allowed to keep pets?

      Sorry Pathways has a policy of no pets at our schemes.
      However guide or hearing dogs are permitted.

      B) Am I allowed to share my home with somebody else?

      No. If you are considering marriage or allowing a partner or anyone else to move into your property on a permanent basis you must contact the Housing Team on 0300 123 2203.

    • Life as a Pathways resident

      A) I would like to get more involved in running and organising events for residents at my scheme. How do I find out more?

      If you are interested in organising an event at your schemes the Housing Team would love to hear from you. Please contact the Housing Team by phone on 0300 123 2203, to find out how to get involved.

      B) How do I make a complaint?

      We are sorry to hear that you feel dissatisfied as a Pathways resident. We value complaints and see them as an opportunity for us to review and improve our services.

      To make a complaint, please fill in our short complaints form, or call us on 0300 123 2203.

      Your complaint will be treated in the strictest confidence. To find out more about our complaints procedure, visit our complaints policy page.

      C) How do I go about reporting anti-social behaviour?

      If you would like to make a complaint regarding anti-social behaviour we will not use our complaints process to deal with it. We have a separate policy and procedure for dealing with such cases. We take reports of anti-social behaviour very seriously.

      If you feel you are in any immediate danger, call the police.

      D) I have a comment and/or suggestion regarding the residents’ newsletter/website
      We would be absolutely delighted to hear your comments and/or suggestions regarding the residents’ newsletter or website.

      Please email your suggestions/comments regarding the residents’ newsletter or website, to chris.brosnan@yourpathways.org.uk or call Chris Brosnan at the Greenwich Office on 0208 694 6654.

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/frequently-asked-questions/feed/ 0     Our Vision and Values http://www.yourpathways.org.uk/portfolio/our-values/?utm_source=rss&utm_medium=rss&utm_campaign=our-values http://www.yourpathways.org.uk/portfolio/our-values/#comments Wed, 20 Mar 2013 16:11:24 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3664

    Our Vision and Values

    Ext Dean Court 5

    Our vision

    To see communities transformed so that everyone has the opportunity to reach their full potential.

    Our purpose

    Pathways is a not-for-profit organisation that works alongside communities, groups and individuals. We are passionate about helping people and communities move forward. Pathways seeks to find local partners, share values and together make a positive difference.

    Our mission

    We deliver services which meet the needs of local people and transform their lives. Our projects are services include:

    Our values

    As an organisation, Pathways are committed to the following five attributes that sum up how we work with our customers, colleagues, and stakeholders.
    [accordion] [acc_item title="(P) Professionalism"] We demonstrate professionalism. At all times we act with integrity, producing quality service, and being reliable and responsible. [/acc_item] [acc_item title="(A) Accountability"] We demonstrate accountability by establishing clear outcomes for all services, focusing on continuous improvement, and measuring and reporting on results. [/acc_item] [acc_item title="(T) Teamwork"] We demonstrate teamwork by providing support to one another, working co-operatively, respecting one another's views, and making our work environment fun and enjoyable. [/acc_item] [acc_item title="(H) Honesty"] We demonstrate honesty by being open and honest in all our dealings and maintaining the highest integrity at all times. [/acc_item] [acc_item title="(S) Solutions Orientated Thinking"] We demonstrate solution orientated thinking in the way that we approach different tasks, problems, and challenges. Focusing on the solution is very important to us. [/acc_item] [/accordion]

    Pathways - Helping communities move forward

    ]]>     Our Vision and Values

    Ext Dean Court 5

    Our vision

    To see communities transformed so that everyone has the opportunity to reach their full potential.

    Our purpose

    Pathways is a not-for-profit organisation that works alongside communities, groups and individuals. We are passionate about helping people and communities move forward. Pathways seeks to find local partners, share values and together make a positive difference.

    Our mission

    We deliver services which meet the needs of local people and transform their lives. Our projects are services include:

    Our values

    As an organisation, Pathways are committed to the following five attributes that sum up how we work with our customers, colleagues, and stakeholders.
    [accordion] [acc_item title="(P) Professionalism"] We demonstrate professionalism. At all times we act with integrity, producing quality service, and being reliable and responsible. [/acc_item] [acc_item title="(A) Accountability"] We demonstrate accountability by establishing clear outcomes for all services, focusing on continuous improvement, and measuring and reporting on results. [/acc_item] [acc_item title="(T) Teamwork"] We demonstrate teamwork by providing support to one another, working co-operatively, respecting one another's views, and making our work environment fun and enjoyable. [/acc_item] [acc_item title="(H) Honesty"] We demonstrate honesty by being open and honest in all our dealings and maintaining the highest integrity at all times. [/acc_item] [acc_item title="(S) Solutions Orientated Thinking"] We demonstrate solution orientated thinking in the way that we approach different tasks, problems, and challenges. Focusing on the solution is very important to us. [/acc_item] [/accordion]

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/our-values/feed/ 0     Residents’ Newsletter http://www.yourpathways.org.uk/portfolio/residents-newsletter/?utm_source=rss&utm_medium=rss&utm_campaign=residents-newsletter http://www.yourpathways.org.uk/portfolio/residents-newsletter/#comments Mon, 11 Mar 2013 15:23:36 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3527

    Residents’ Newsletter

    newsletter_jpg_opt_800_600

    Here you can find electronic copies of our latest newsletter for residents, and previous back issues.

    Current Issue (March 2013)

    Back Issues:

    December 2012 October 2012 July 2012 April 2012 December 2011 June 2011

    Pathways - Helping communities move forward

    ]]>     Residents’ Newsletter

    newsletter_jpg_opt_800_600

    Here you can find electronic copies of our latest newsletter for residents, and previous back issues.

    Current Issue (March 2013)

    Back Issues:

    December 2012 October 2012 July 2012 April 2012 December 2011 June 2011

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/residents-newsletter/feed/ 0     Pathways Complaints Form http://www.yourpathways.org.uk/portfolio/pathways-complaints-form/?utm_source=rss&utm_medium=rss&utm_campaign=pathways-complaints-form http://www.yourpathways.org.uk/portfolio/pathways-complaints-form/#comments Mon, 11 Mar 2013 09:43:48 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3518

    Pathways Complaints Form

    Pathways - Helping communities move forward

    ]]>     Pathways Complaints Form

    [contact-form-7]

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/pathways-complaints-form/feed/ 0     Pathways Repairs Form http://www.yourpathways.org.uk/portfolio/pathways-repairs-form/?utm_source=rss&utm_medium=rss&utm_campaign=pathways-repairs-form http://www.yourpathways.org.uk/portfolio/pathways-repairs-form/#comments Mon, 11 Mar 2013 09:42:35 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3516

    Pathways Repairs Form

    DSC00113_opt_800_600

    [contact-form-7 id="3478" title="Repairs Form"]

    Pathways - Helping communities move forward

    ]]>     Pathways Repairs Form

    DSC00113_opt_800_600

    [contact-form-7 id="3478" title="Repairs Form"]

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/pathways-repairs-form/feed/ 0     Work starts on 33 Dean Court redevelopment http://www.yourpathways.org.uk/work-starts-on-33-dean-court-redevelopment.html?utm_source=rss&utm_medium=rss&utm_campaign=work-starts-on-33-dean-court-redevelopment http://www.yourpathways.org.uk/work-starts-on-33-dean-court-redevelopment.html#comments Fri, 08 Mar 2013 16:31:12 +0000 chris_brosnan http://www.yourpathways.org.uk/?p=3503

    Work starts on 33 Dean Court redevelopment

    33DC_PLANS

    Work has started to take place on the planned redevelopment work on the site of 33 Dean Court, the site of the old Dean Court residents' hall. Pathways are are working with Mansells on this project, to erect a block of eight flats across four floors. Following a week of preliminary works, on-site work officially started on Monday 4 March 2013. Demolition of the old residents' hall began on 25 March 2013. It is anticipated that the new flats will be ready for letting in early 2014. Our architect, Stephen Reed of Kendall Kingscott Limited has provided us with this finished impression of the new flats (as in image). This is a very exciting time for Pathways as this is the first project of this type that we have undertaken since we built Tawny Close in the 1990’s. Amanda Conlon, our Head of Corporate Services, is the lead officer at Pathways for this project. If you have any questions, queries, or concerns regarding the 33 Dean Court redevelopment project, please contact her directly on 020 8777 4321.

    Pathways - Helping communities move forward

    ]]>     Work starts on 33 Dean Court redevelopment

    33DC_PLANS

    Work has started to take place on the planned redevelopment work on the site of 33 Dean Court, the site of the old Dean Court residents' hall. Pathways are are working with Mansells on this project, to erect a block of eight flats across four floors. Following a week of preliminary works, on-site work officially started on Monday 4 March 2013. Demolition of the old residents' hall began on 25 March 2013. It is anticipated that the new flats will be ready for letting in early 2014. Our architect, Stephen Reed of Kendall Kingscott Limited has provided us with this finished impression of the new flats (as in image). This is a very exciting time for Pathways as this is the first project of this type that we have undertaken since we built Tawny Close in the 1990’s. Amanda Conlon, our Head of Corporate Services, is the lead officer at Pathways for this project. If you have any questions, queries, or concerns regarding the 33 Dean Court redevelopment project, please contact her directly on 020 8777 4321.

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/work-starts-on-33-dean-court-redevelopment.html/feed/ 0     Reports and accounts http://www.yourpathways.org.uk/portfolio/reports-and-accounts/?utm_source=rss&utm_medium=rss&utm_campaign=reports-and-accounts http://www.yourpathways.org.uk/portfolio/reports-and-accounts/#comments Thu, 07 Mar 2013 12:46:29 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3491

    Reports and accounts

    008

    Accounts

    Financial Year ending on 31 March 2012

    Pathways - Helping communities move forward

    ]]>     Reports and accounts

    008

    Accounts

    Financial Year ending on 31 March 2012

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/reports-and-accounts/feed/ 0     Ealing Skatepark Association http://www.yourpathways.org.uk/portfolio/ealing-skatepark-association/?utm_source=rss&utm_medium=rss&utm_campaign=ealing-skatepark-association http://www.yourpathways.org.uk/portfolio/ealing-skatepark-association/#comments Fri, 19 Oct 2012 11:42:18 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3130

    Ealing Skatepark Association

    DSC098787

      Pathways awarded the Ealing Skatepark Association (ESA) with a grant to fund the provision of free skating classes for girls and women of all ages. The Ealing Skatepark Association did this in order to address the lack of female involvement in skating, and in particular to address a lack of female use of their services. This is a groundbreaking and original scheme. Although the project is open to women and girls of all ages, the focus of the project on working with younger girls and women is what attracted Pathways to the prospect of funding the project and helping to fulfill our goal to help young people. The courses are being held at the skatepark next to Gurnell Leisure Centre, and each consist of four two-hour sessions and under the guidance of a female skating tutor. The courses have attracted a huge level of interest from women and girls of all ages, from primary school to adult. One participant who took part in the first session on Sunday 13th May, has said of the course: [quote align="center" color="#999999"]"The first lesson was great fun. Excellent teachers and nowhere near as scary as I imagined it would be, having never stepped on a skateboard before!” Participant in first skating course[/quote] Bookings are currently being taken for courses starting in June, July and August. There are 100 places available to Ealing residents. But these places are expected to fill up quickly so please contact Ealing Skatepark Association direct if you wish to secure a place on one of their courses. Ealing Skatepark Association hope to secure funding to enable the delivery of similar programmes through to 2015. Ealing Skatepark Association can be contacted via their Facebook page, or email Robin, the Chairman of the Ealing Skatepark Association: Robin@EalingSkateparkAssociation.com If you are from a community-based organisation, like the Ealing Skatepark Association, that is working in Ealing and/or Brentford and wish to apply for funding towards work within the community, please apply online for consideration in the next round of funding from the Pathways Main Grants Programme (due to close Early 2013, on a date to be confirmed shortly).    

    Pathways - Helping communities move forward

    ]]>     Ealing Skatepark Association

    DSC098787

      Pathways awarded the Ealing Skatepark Association (ESA) with a grant to fund the provision of free skating classes for girls and women of all ages. The Ealing Skatepark Association did this in order to address the lack of female involvement in skating, and in particular to address a lack of female use of their services. This is a groundbreaking and original scheme. Although the project is open to women and girls of all ages, the focus of the project on working with younger girls and women is what attracted Pathways to the prospect of funding the project and helping to fulfill our goal to help young people. The courses are being held at the skatepark next to Gurnell Leisure Centre, and each consist of four two-hour sessions and under the guidance of a female skating tutor. The courses have attracted a huge level of interest from women and girls of all ages, from primary school to adult. One participant who took part in the first session on Sunday 13th May, has said of the course: [quote align="center" color="#999999"]"The first lesson was great fun. Excellent teachers and nowhere near as scary as I imagined it would be, having never stepped on a skateboard before!” Participant in first skating course[/quote] Bookings are currently being taken for courses starting in June, July and August. There are 100 places available to Ealing residents. But these places are expected to fill up quickly so please contact Ealing Skatepark Association direct if you wish to secure a place on one of their courses. Ealing Skatepark Association hope to secure funding to enable the delivery of similar programmes through to 2015. Ealing Skatepark Association can be contacted via their Facebook page, or email Robin, the Chairman of the Ealing Skatepark Association: Robin@EalingSkateparkAssociation.com If you are from a community-based organisation, like the Ealing Skatepark Association, that is working in Ealing and/or Brentford and wish to apply for funding towards work within the community, please apply online for consideration in the next round of funding from the Pathways Main Grants Programme (due to close Early 2013, on a date to be confirmed shortly).    

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/ealing-skatepark-association/feed/ 0     Leyton United and Legg Whittuck join the Pathways family http://www.yourpathways.org.uk/leyton-united-legg-whittuck-pathways.html?utm_source=rss&utm_medium=rss&utm_campaign=leyton-united-legg-whittuck-pathways http://www.yourpathways.org.uk/leyton-united-legg-whittuck-pathways.html#comments Thu, 11 Oct 2012 10:24:40 +0000 chris_brosnan http://www.yourpathways.org.uk/?p=3070

    Leyton United and Legg Whittuck join the Pathways family

    Leyton-united-almshouses-1

    Legg Whittuck and Leyton United Almshouses joined Pathways' on 1 August 2012. With their rich and long histories in helping the elderly of limited income to live in safe and suitable homes, both Legg Whittuck and Leyton United Almshouses are fitting additions to the Pathways family. Leyton United was founded in 1656 by the will of John Smith. They were rebuilt in 1885 in a Tudor style by Richard Creed FRIBA, who also designed the nearby Essex Cricket pavilion. Jabez Legg built almshouses in Odessa Road, Forest Gate, known as the Forest Gate Retreat. Jabez Legg was a Congregational Minister of the Forest Gate church on Sebert Road. He built three almshouses in 1858, and three more in 1863 to accommodate women who had formerly been in domestic service. In 1939 the charity was amalgamated with the Edith Whittuck charity of Wimbledon and renamed the Legg-Whittuck Trust. Alms-women can come from any part of the country, but in practice most of them have local connections. To find out about applying for sheltered housing through Pathways, please call the Pathways Housing Office on: 0300 123 2203.

    Pathways - Helping communities move forward

    ]]>     Leyton United and Legg Whittuck join the Pathways family

    Leyton-united-almshouses-1

    Legg Whittuck and Leyton United Almshouses joined Pathways' on 1 August 2012. With their rich and long histories in helping the elderly of limited income to live in safe and suitable homes, both Legg Whittuck and Leyton United Almshouses are fitting additions to the Pathways family. Leyton United was founded in 1656 by the will of John Smith. They were rebuilt in 1885 in a Tudor style by Richard Creed FRIBA, who also designed the nearby Essex Cricket pavilion. Jabez Legg built almshouses in Odessa Road, Forest Gate, known as the Forest Gate Retreat. Jabez Legg was a Congregational Minister of the Forest Gate church on Sebert Road. He built three almshouses in 1858, and three more in 1863 to accommodate women who had formerly been in domestic service. In 1939 the charity was amalgamated with the Edith Whittuck charity of Wimbledon and renamed the Legg-Whittuck Trust. Alms-women can come from any part of the country, but in practice most of them have local connections. To find out about applying for sheltered housing through Pathways, please call the Pathways Housing Office on: 0300 123 2203.

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/leyton-united-legg-whittuck-pathways.html/feed/ 0     Legg Whittuck (The Retreat) sheltered housing, Newham http://www.yourpathways.org.uk/portfolio/legg-whittuck-the-retreat-sheltered-housing-newham/?utm_source=rss&utm_medium=rss&utm_campaign=legg-whittuck-the-retreat-sheltered-housing-newham http://www.yourpathways.org.uk/portfolio/legg-whittuck-the-retreat-sheltered-housing-newham/#comments Thu, 11 Oct 2012 09:08:05 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3068

    Legg Whittuck (The Retreat) sheltered housing, Newham

    DSC00032_opt_900_675

    The Retreat Odessa Road London E7 9BG Jabez Legg built almshouses in Odessa Road, Forest Gate, known as Forest Gate Retreat. Jabez Legg was a Congregational Minister of the Forest Gate church, Sebert Road. He built three almshouses in 1858 and three more in 1863 to accommodate women who had formerly been in domestic service. In 1939 the charity was amalgamated with the Edith Whittuck charity of Wimbledon and renamed the Legg-Whittuck Trust. Alms-women can come from any part of the country, but in practice most of them have local connections. The buildings are described as single storey, small, plain and with gabled fronts. Legg Whittuck joined Pathways on 1 August 2012.

    Local Connections

    Nearest Bus Stop St James' School (on Forest Lane):
    Route 308 and Route 678
    Nearest Rail Station Forest Gate Rail Station

    How to apply

    If you wish to apply for a place at Legg Whittuck, please download and print off an application form.

    If you have any further queries, contact a Pathways Housing Officer at info@yourpathways.org.uk or call 0300 123 2203.

    Residents' newsletter

    View the latest edition of our residents' newsletter

    Back issues:

    December 2012 October 2012 July 2012 April 2012

    Pathways - Helping communities move forward

    ]]>     Legg Whittuck (The Retreat) sheltered housing, Newham

    DSC00032_opt_900_675

    The Retreat Odessa Road London E7 9BG Jabez Legg built almshouses in Odessa Road, Forest Gate, known as Forest Gate Retreat. Jabez Legg was a Congregational Minister of the Forest Gate church, Sebert Road. He built three almshouses in 1858 and three more in 1863 to accommodate women who had formerly been in domestic service. In 1939 the charity was amalgamated with the Edith Whittuck charity of Wimbledon and renamed the Legg-Whittuck Trust. Alms-women can come from any part of the country, but in practice most of them have local connections. The buildings are described as single storey, small, plain and with gabled fronts. Legg Whittuck joined Pathways on 1 August 2012.

    Local Connections

    Nearest Bus Stop St James' School (on Forest Lane):
    Route 308 and Route 678
    Nearest Rail Station Forest Gate Rail Station

    How to apply

    If you wish to apply for a place at Legg Whittuck, please download and print off an application form.

    If you have any further queries, contact a Pathways Housing Officer at info@yourpathways.org.uk or call 0300 123 2203.

    Residents' newsletter

    View the latest edition of our residents' newsletter

    Back issues:

    December 2012 October 2012 July 2012 April 2012

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/legg-whittuck-the-retreat-sheltered-housing-newham/feed/ 0     Leyton United sheltered housing, Waltham Forest http://www.yourpathways.org.uk/portfolio/leyton-united-sheltered-housing-waltham-forest/?utm_source=rss&utm_medium=rss&utm_campaign=leyton-united-sheltered-housing-waltham-forest http://www.yourpathways.org.uk/portfolio/leyton-united-sheltered-housing-waltham-forest/#comments Thu, 11 Oct 2012 08:49:18 +0000 chris_brosnan http://www.yourpathways.org.uk/?post_type=portfolio&p=3064

    Leyton United sheltered housing, Waltham Forest

    DSC00044_opt_900-675

    1-6 Church Road London E10 5JX Originally founded in 1656 by the will of John Smith, the almshouses were rebuilt in 1885 in a Tudor style by Richard Creed FRIBA, who also designed the nearby Essex Cricket pavilion. The Almshouses feature knapped flint work and early Crittall windows. Leyton United joined Pathways on 1st August 2012.

    Local Connections

    Nearest Tube Station Leyton for Central Line
    Nearest Bus Stop Oliver Road/Church Road:
    Route 58 and Route 158
    Nearest Rail Station Leyton Midland Rail Station (Mainline and London Overground)

    How to apply

    If you wish to apply for a place at Leyton United, please download and print off an application form.

    If you have any further queries, contact a Pathways Housing Officer at info@yourpathways.org.uk or call 0300 123 2203.

    Residents' newsletter

    View the latest edition of our residents' newsletter

    Back issues:

    December 2012 October 2012 July 2012 April 2012

    Pathways - Helping communities move forward

    ]]>     Leyton United sheltered housing, Waltham Forest

    DSC00044_opt_900-675

    1-6 Church Road London E10 5JX Originally founded in 1656 by the will of John Smith, the almshouses were rebuilt in 1885 in a Tudor style by Richard Creed FRIBA, who also designed the nearby Essex Cricket pavilion. The Almshouses feature knapped flint work and early Crittall windows. Leyton United joined Pathways on 1st August 2012.

    Local Connections

    Nearest Tube Station Leyton for Central Line
    Nearest Bus Stop Oliver Road/Church Road:
    Route 58 and Route 158
    Nearest Rail Station Leyton Midland Rail Station (Mainline and London Overground)

    How to apply

    If you wish to apply for a place at Leyton United, please download and print off an application form.

    If you have any further queries, contact a Pathways Housing Officer at info@yourpathways.org.uk or call 0300 123 2203.

    Residents' newsletter

    View the latest edition of our residents' newsletter

    Back issues:

    December 2012 October 2012 July 2012 April 2012

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/portfolio/leyton-united-sheltered-housing-waltham-forest/feed/ 0     Pathways Grants Programme Applications Suspended for 2012/13 http://www.yourpathways.org.uk/pathways-grants-programme-applications-suspended-for-201213.html?utm_source=rss&utm_medium=rss&utm_campaign=pathways-grants-programme-applications-suspended-for-201213 http://www.yourpathways.org.uk/pathways-grants-programme-applications-suspended-for-201213.html#comments Tue, 19 Jun 2012 09:09:14 +0000 chris_brosnan http://www.yourpathways.org.uk/?p=2910

    Pathways Grants Programme Applications Suspended for 2012/13

    Girls playing tennis at Brentford FC Community Sports Trust

    The Pathways Board of Trustees have decided to suspend applications for, and the awarding of, grant funding until early 2013. This means that the next round of Pathways grant funding will be for 2013/14. However, we are still open to applications. But they will not be able to be considered until early 2013. Any applications received from now until the closing date for 2013/14 applications will be considered for the next round of funding (2013/14). To apply for funding for 2013/14, please fill in our online application form, or contact us on 020 8579 7411 to obtain a paper-based application form.

    Pathways - Helping communities move forward

    ]]>     Pathways Grants Programme Applications Suspended for 2012/13

    Girls playing tennis at Brentford FC Community Sports Trust

    The Pathways Board of Trustees have decided to suspend applications for, and the awarding of, grant funding until early 2013. This means that the next round of Pathways grant funding will be for 2013/14. However, we are still open to applications. But they will not be able to be considered until early 2013. Any applications received from now until the closing date for 2013/14 applications will be considered for the next round of funding (2013/14). To apply for funding for 2013/14, please fill in our online application form, or contact us on 020 8579 7411 to obtain a paper-based application form.

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/pathways-grants-programme-applications-suspended-for-201213.html/feed/ 0     Pathways Main Grants Programme open for applications http://www.yourpathways.org.uk/pathways-grants-open-may2012.html?utm_source=rss&utm_medium=rss&utm_campaign=pathways-grants-open-may2012 http://www.yourpathways.org.uk/pathways-grants-open-may2012.html#comments Fri, 18 May 2012 09:05:01 +0000 chris_brosnan http://www.yourpathways.org.uk/?p=2884

    Pathways Main Grants Programme open for applications

    Brentford-FC-Community-Sports-Trust-web.cropped

    [frame src="http://www.yourpathways.org.uk/wp-content/uploads/2012/05/Brentford-FC-Community-Sports-Trust-web.cropped.jpg" width="600px" height="200px" lightbox="on" title="IMAGE_TITLE" align="left" ] Pathways' Main Grants Programme is open for applications from voluntary and community-based groups working in Ealing and/or Brentford. The closing date for applications is 30 July 2012, and a decision on who will receive a grant will be announced by 17 September 2012. As with the last round of applications that took place earlier in the year, we are especially encouraging applications from voluntary and community-based groups that are working with young people to help them to make a positive contribution to their local communities. However, as usual applications are open to be made from any groups which fulfil our eligibility criteria. If you wish to apply for a grant through Pathways, visit the page about the Pathways Main Grants Programme. From there you can fill in our online application form. Good luck!

    Pathways - Helping communities move forward

    ]]>     Pathways Main Grants Programme open for applications

    Brentford-FC-Community-Sports-Trust-web.cropped

    [frame src="http://www.yourpathways.org.uk/wp-content/uploads/2012/05/Brentford-FC-Community-Sports-Trust-web.cropped.jpg" width="600px" height="200px" lightbox="on" title="IMAGE_TITLE" align="left" ] Pathways' Main Grants Programme is open for applications from voluntary and community-based groups working in Ealing and/or Brentford. The closing date for applications is 30 July 2012, and a decision on who will receive a grant will be announced by 17 September 2012. As with the last round of applications that took place earlier in the year, we are especially encouraging applications from voluntary and community-based groups that are working with young people to help them to make a positive contribution to their local communities. However, as usual applications are open to be made from any groups which fulfil our eligibility criteria. If you wish to apply for a grant through Pathways, visit the page about the Pathways Main Grants Programme. From there you can fill in our online application form. Good luck!

    Pathways - Helping communities move forward

    ]]>     http://www.yourpathways.org.uk/pathways-grants-open-may2012.html/feed/ 0